Payment Sense – Quick Start Guide – iWL258

GETTING STARTED

Set up your base unit in a convenient location close to the
power supply and connect power cable to the base. After a
short initialisation process, the terminal will display READY or
an idle logo. The terminal is ready to use.

Note: Press and hold the yellow clear key and the dot key
together while off the base to turn the terminal off.

To setup a Wi-Fi network please follow steps below:

SUPERVISOR PASSWORD

01483

The default Supervisor Password is 01483. Please note: The terminal will require you to change this to a new password of your choosing before you can process any transactions.

FUNCTION KEYS

F1-F4 Keys: The function keys enable you to choose options on screen and correspond to the labels displayed on the screen.
Menu Key: To enter the application menus press the Menu key from the idle (READY) screen. Pressing the key again moves to the next menu (if available).
Correction Keys: When entering numbers or letters, the yellow clear key deletes one character at a time, while the red cancel key deletes the entire line (this key also cancels transactions).
Confirmation Key: The green enter key is used to confirm anything that has been typed into the terminal.
Paper Feed Key: To test the feeding of the paper through the printer press and hold the clear key.

 

 

 

THE CHIP CARD READER

Customer cards must be inserted as shown, with the chip upwards. Push the card fully into the slot below the keypad and follow the instructions on the screen.

If you see a BAD READ message, check the card orientation and try again. After three bad reads the terminal will prompt you to swipe the card.

DO NOT remove the card until instructed to do so by the terminal.

 

 

 

 

 

 

 

CHIP & PIN TRANSACTIONS – SALE

From the idle screen, insert the customer’s card into the card reader. Enter the sale amount for the transaction and press the Green Enter key. For example enter £12.34 as 1234.

The customer must enter their PIN code. NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.

After the customer has entered their PIN and pressed Enter they will be prompted to return the terminal to you.

The terminal will now connect to the acquirer for authorisation, if the transaction is authorised then an AUTH CODE will be shown.

The terminal will print two receipts. The merchant copy will be printed first, then once you press the Enter key, the customer copy will be printed.

 

 

 

 

 

 

 

 

 

 

 

CHIP & PIN TRANSACTIONS – REFUND

From the idle screen, press Menu, then choose REFUND (F2). Enter the Supervisor Password and press Enter. Now insert the customer’s card into the card reader. Enter the refund amount for the transaction and press Enter.

The terminal will now connect to the acquirer for authorisation, if the refund is authorised then REFUND ACCEPTED will be shown.

The terminal will print the merchant copy which the customer must sign. Remove the card.

Check the signature on the merchant copy with that on the card. If the signature is valid then choose YES (F4), otherwise choose NO (F1).

The terminal will then print the customer copy.

 

 

 

 

 

 

 

 

 

 

 

CONTACTLESS – SALE

From the idle screen, enter the sale amount for the transaction and press the Enter key. For example enter £12.34 as 1234. If you make a mistake, press the Clear key and re-enter the amount.

The cardholder should present their card/payment device against the contactless symbol on the terminal display.

The terminal will now print the merchant receipt.

Note: If the customer requests a receipt this must be done before the next transaction takes place. From the idle screen press the (F1) key to print a customer receipt.

 

 

 

 

 

 

 

 

 

MAIL ORDER TRANSACTIONS

Press the Menu key, then MAILORDER (F1). Choose either REFUND (F1) or SALE (F4). When prompted type in the customer’s card number and press Enter.

Enter the Expiry Date, the Start Date (if required), the issue number (if required), pressing Enter after each entry. Enter the card security code (CSC), the numbers from the cardholder’s postcode (e.g GU71LG is 71), and the numbers from the cardholder’s address (e.g Flat 1, 28 High Street is 128), pressing Enter after each entry. If you do not know any of these then you can press Enter without entering anything to bypass the check when appropriate.

Enter the sale amount and press Enter.

The terminal will connect to gain authorisation and will prompt you to choose VOID (F1) or CONFIRM (F4), the result of the CSC/AVS check is then shown.

The terminal will print off the two receipts.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

END OF DAY REPORTS

To access the reports menu press the Menu key twice, then REPORTS (F1). Enter the supervisor password and then Enter.

END IF DAY: One touch function that prints both the Z REPORT and the BANKING report. This MUST be done at the end if day that you trade.

BANKING: Indicates total value of transactions that have been processed and show that the totals have been confirmed by the Acquirer.

X REPORT: Show the breakdown of transactions in different ways enabling you or check off against individual receipts and the BANKING report.

Z REPORT: Exactly the same as the X REPORT, except that the Z REPORT resets the totals ready for the next day’s trade.

 

CHANGING THE TILL ROLL

Hold the terminal securely in one hand. With the other hand, and by using two fingers, lit the printer cover release as shown. Fully open the printer cover and remove the old roll of paper.

Unstick the end of the new roll, leaving the end free, hold the paper roll and carefully place into the printer compartment. Note: Press and hold the yellow clear key and the dot key
together while off the base to turn the terminal off.

Holding the free end of the paper and the terminal as shown, close the printer cover and push firmly until it locks. While your terminal is displaying the idle screen, press and hold the clear key to ensure that the paper feeds correctly. ONLY OPEN THE PRINTER COVER AS SHOW – DO NOT FORCE THE PRINTER COVER

TIPS AND ADVICE

REFERRALS: If the terminal displays CALL AUTH CENTRE or PLEASE WAIT with a telephone number, then you must refer the transaction and phone for authorisation for that card.

PIN TRIES EXCEEDED: If the terminal displays this message then the cards PIN has been locked by the cardholder. They must contact their card issuer or use an ATM to unlock the PIN if they know the PIN.

DUPLICATE RECEIPTS: To print a duplicate of the last transaction processed press the Menu key three times, followed by DUPLICATE (F4).